This can happen when inputting the new Access Code for updating the software to e3 or when inputting the re-timing Access Code for an e3 Dongle.
Updating software to e3
For updating software to e3, we have improved the procedure for inputting the Access Code. The new Access Code can be input to the Dongle automatically via the Internet during installation. So, when you update the old version of Wilcom software to e3, you can just start the e3 software installation without inputting the new access code in advance. Make sure your PC is connected to the Internet.
Note: You will still receive the new Access Code email just in case your PC is not connected to the Internet. If your PC is not connected to the Internet, you must still install the software before inputting the new Access Code. The system will prompt a dialog box to let you input Access Code during installation when it detects that there is no Internet available.
For inputting the re-timing Access Code for an e3 Dongle, there is a way to let the e3 software input a re-timing access code via the Internet automatically. You may encounter a problem inputting the Access Code (the software may say that the Access Code is invalid. This has occurred because you have not entered the previous Access Code as part of the re-timing process).
Please follow the procedure below to solve the problem.
If your PC has a 64bit Windows operation system:
1) Open Windows Explorer
2) Go to C:\Program Files(x86)\Wilcom\EmbroideryStudio_e3.0\BIN
3) Right click on "DATAGATHER.EXE" file
4) In right click menu, click on the "Run as Administrator" menu
Note: this starts the Dongle Verification procedure.
5) Click on the "OK" button
Note: the re-timing Access Code has been input via the Internet.
If your PC has a 32bit Windows operation system:
Replace step 2) with
2) Go to "C:\Program Files\Wilcom\EmbroideryStudio_e3.0\BIN"